Emergency Procedures

If a student requires urgent medical attention:

1. 1Call 999 immediately if the situation is life-threatening.
2. 2Stay with the student at all times. Do not leave them alone.
3. 3Administer first aid only if you are trained to do so. Do not give any medication without a signed medical consent form.
4. 4Call Language Travel UK's emergency line to notify us as soon as it is safe to do so.
5. 5Contact the student's parent/guardian or emergency contact. For school group students, notify the group leader first.
6. 6Complete an incident report form and submit it to Language Travel UK within 24 hours.

All host properties must have a written fire evacuation plan, displayed in a visible location. In the event of fire:

1. 1Alert all occupants immediately and evacuate the building. Do not stop to collect belongings.
2. 2Close doors behind you to slow the spread of fire.
3. 3Call 999. Confirm the full address.
4. 4Assemble at the pre-agreed meeting point and account for all persons.
5. 5Do not re-enter the building under any circumstances until the fire service declares it safe.
6. 6Notify Language Travel UK immediately after calling 999.

If a student is unaccounted for and their whereabouts are unknown:

1. 1Attempt to contact the student by phone. Try all known numbers.
2. 2Check with peers (school group) or other known contacts.
3. 3If the student cannot be located within 30 minutes of their expected return, call 101 (non-emergency police) to report a missing person and call 999 if you believe they are in immediate danger.
4. 4Notify Language Travel UK immediately.
5. 5Notify the parent/guardian or school group leader.
6. 6Do not post about the missing student on social media.

If a student discloses abuse (past or present) or you witness or suspect abuse or neglect:

1. 1Listen calmly, without expressing shock or disbelief. Do not ask leading questions.
2. 2Reassure the student they have done the right thing by telling you.
3. 3Do not promise confidentiality — explain you have a duty to share the information with those who can help.
4. 4Record exactly what was said, using the student's own words, as soon as possible.
5. 5Report to Language Travel UK's DSL immediately — do not investigate yourself.
6. 6If there is an immediate risk of harm, call 999 first.

If a student appears to be in significant mental distress, expresses thoughts of self-harm or suicide, or is exhibiting behaviour that gives serious cause for concern:

1. 1Stay with the student. Do not leave them alone.
2. 2Listen without judgement. Keep them calm and talking.
3. 3If there is immediate risk to life, call 999.
4. 4Call 111 for urgent mental health support if not life-threatening.
5. 5Notify Language Travel UK and the student's emergency contact immediately.
6. 6Remove access to any potential means of self-harm if you can do so safely.

All incidents — however minor — must be reported to Language Travel UK within 24 hours. An incident includes any accident, illness, near-miss, safeguarding concern, or welfare issue involving a student.

Reports should be submitted to admin@languagetravel.co.uk with the following information:

• Date, time, and location of the incident
• Name(s) of those involved
• What happened (factual, objective account)
• Actions taken and by whom
• Whether emergency services or parents were contacted

• Safeguarding Policy
• Child Protection Policy
• Code of Conduct